Description

Start date: ASAP - cannot consider anyone with a notice period longer than 1 month

We're supporting a major enterprise organisation in Riyadh that is looking to hire an experienced ServiceNow ITSM Business Analyst to join a large-scale digital transformation programme.

Key responsibilities:

• Engage directly with business stakeholders to gather and analyse requirements
• Identify pain points and recommend process improvements across ITSM workflows
• Drive ServiceNow ITSM enhancements, standardisation and automation initiatives
• Define Service Catalog requirements and support UX-focused improvements
• Produce BRDs, FSDs, user stories and acceptance criteria
• Support Agile delivery, UAT and go-live activities

We're looking for candidates with:

• 8+ years' experience as a ServiceNow Business Analyst
• Strong expertise across ServiceNow ITSM and ITIL processes
• Excellent stakeholder management and customer-facing communication skills
• Experience with Service Catalog and requirements documentation
• Ability to translate business needs into scalable ServiceNow solutions

Salt is acting as an Employment Agency in relation to this vacancy.