Description

Application Support Specialist, Lead

Georgia State University

Instructional Innovation and Technology

Application Solutions

Why Work at Georgia State University (GSU)?

Are you ready to help transform lives through academic excellence, innovative technology, research, and strong community partnerships? Georgia State University is ranked among the Top 5 Most Innovative Universities by U.S. News & World Report (2026). As a dynamic research institution, GSU offers a collaborative and intellectually stimulating environment for staff, faculty, and students alike.

Join us in driving digital transformation in higher education and making a meaningful impact on our community. GSU’s vibrant culture, career growth opportunities, comprehensive benefits, and core values—respect, integrity, collaboration, and accountability—make it an employer of choice within the University System of Georgia.

What Makes GSU a Great Place to Work?

      Generous benefits, including health, dental, vision, tuition assistance, and retirement plans.

      A knowledge-sharing organization that collaborates with various partners.

Why join our team in the Instructional Innovation and Technology (IIT) Division?

The IIT division is the hub for innovation, supporting learning, student success, research, and economic development. Here’s what makes IIT a great place to work:

      Opportunities for professional development and career advancement

      Access to cutting-edge technologies

      A collaborative and creative team culture

      A strong sense of purpose and impact in our work

Position Overview:

Georgia State University’s Instructional Innovation and Technology (IIT) division is seeking a highly skilled and motivated Application Support Specialist, Lead to join our Application Solutions department. This role is responsible for software configuration, complex application troubleshooting and issue resolution, system analysis, and project facilitation. The ideal candidate will have strong experience as a Microsoft 365 Administrator.

NOTE: This role requires onsite work. Remote or hybrid work options are not available.

Key Responsibilities

The scope of responsibilities for this position will include but is not limited to the following essential duties:

Leadership

Train and guide student assistants and junior staff; assign work and support evaluations.

Application Support

Troubleshoot application issues and user inquiries; test and debug software patches; help develop user procedures and best practices.

Project Management

Develop project plans, coordinate team activities and resources, and provide status updates to stakeholders.

Communication

Maintain regular communication with management, customers, and team members.

System Configuration and Scripting

Configure systems and develop script to support application functionality, including testing, debugging, and documentation.

Requirements and Systems Analysis

Analyze business processes, gather functional requirements, and define system scope and objectives; prepare detailed program specifications for development.

Version and Configuration Control

Provide version control and configuration control for software supported by the team, as needed.

 Application Deadline: Applications must be submitted by May 6, 2026 (subject to change without notice).

NOTE: MUST APPLY ON GSU WEBSITE TO BE CONSIDERED FOR THIS OPPORTUNITY.

Special Instructions: To be fully considered for this position, all candidates at the time of submission must submit the following documents that clearly provide proof of education and relevant experience.

• A complete and accurate GSU application
• Resume
• Three professional references. One must be a current or former supervisor.
• Apply via GSU website

 Disclaimer: This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee’s direct supervisor.

College/Business Unit: Instructional Innovation & Technology 
Department: Application Solutions 
Location: Atlanta Campus 
Shift: 8:30 a.m. - 5:15 p.m. 
Salary: $66,600 - $83,400 Pay Grade: 21 
FLSA Status: Exempt - Job Type: Full Time (Benefits Eligible) 

Closing Date : 05/06/26, 11:59:00 PM 

Georgia State University Values COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents USG Core Value Statement The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. 
Equal Employment Opportunity Georgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual’s race, color, religion, sex, national origin, age, disability, genetic information, or protected veteran status. Background Check Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record.  Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students' and employees' safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office.  
Please note, Georgia State University’s career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires. 
Georgia State University prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status.

Requirements

Minimum Hiring Qualifications: 

Bachelor's degree and three years of related experience; or a combination of education and related experience.

Preferred Hiring Qualifications: 

Preference may be given to applicants who, in addition to meeting the Minimum Qualifications, possess the following:

Proficiency in providing Tier 2 support for collaboration tools such as Send-A-File, Listserv, Adobe Sign, Power BI, SharePoint Online, Exchange Online, Microsoft 365 Global Administration, Zoom, Microsoft Teams, OneDrive and other Microsoft 365 applications, and Google Workspace.

Experience defining objectives through research and fact-finding.