Description

Position Title: Intern - Product Specialist

Locations: Maryland Heights_MO

Time Type: Full time

Req ID: JR1240-Maryland Heights_MO

At Midland, we're proud to be a little different. You can see it in our bright orange signs-but there's more to it than that. With our heartfelt and personalized approach, we're focused on meeting every customer's needs with the brightest solutions.

For more than 140 years, we've learned by serving customers skillfully with dedication and follow-through, we can brighten every interaction to drive our collective success. And this goes beyond traditional banking.

We foster programs that empower our communities, continuously invest in our employees, and actively pursue brighter futures for all.

Our humble ambition keeps us growing, giving back, and looking ahead. We're innovating and optimizing our services to ensure we stay unique - providing strength you can count on with heart you can feel.

You might say we're unlike any other bank.

And you'd be right."

At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements.

Intern Product Specialist

Maryland Heights, MO

Rate of Pay: $15 an hour

At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident, and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.

Position Summary

The Product Specialist Intern will assist the Commercial Services team in supporting the rollout of Midland's new Business Online Banking platform for commercial, small business, and public funds clients. This internship provides a unique opportunity to gain exposure to digital banking, customer communications, and process improvement within a collaborative, cross-functional environment. Working closely with the product management team, the intern will learn how digital transformation impacts customer experience, operations, and financial performance.

Primary Accountabilities

• Assist with the summer rollout of the new Business Online Banking platform, supporting customer communication and internal coordination.
• Contribute to business process evaluation and improvement efforts to enhance efficiency and customer satisfaction.
• Collect and analyze customer feedback and data metrics to help measure success and identify opportunities for optimization.
• Collaborate with product managers to evaluate ancillary banking products and digital tools.
• Support team initiatives that enhance the bank's High Tech, High Touch digital experience strategy.
• Participate in meetings, project reviews, and learning sessions with leaders across operations, IT, and customer service.
• Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).
• Perform other duties as assigned.

Position Qualifications

Education/Experience:

• Enrolled in a degree program in Business, Marketing, Information Technology, or a related field, with at least two years of coursework completed.
• Demonstrated interest in banking and/or digital technology.
• Strong customer service and active listening skills.
• Analytical mindset with attention to detail.
• Excellent communication and teamwork abilities.
• Proficient in Microsoft Excel, Teams, and adaptable to new software tools.

Internship Details:

• Internship duration: must be available mid-May through late July 2026.
• Schedule: must be available MondayFriday, 8:00 a.m.5:00 p.m. (40 hours/week).
• Must reside locally and report to the Park 270 office in Maryland Heights, MO.

Competencies:

• Business insight
• Cultivates innovation
• Drives results
• Makes sound decisions
• Being a brand champion
• Collaborates
• Communicates effectively
• Customer focus
• Being Authentic
• Emotional Intelligence
• Self-development
• Being flexible and adaptable

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at HR@midlandsb.com.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at HR@midlandsb.com.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

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