Description

The Company

Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 340,000 employees as of January 2025. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.

Cognizant Consulting

At Cognizant, our consultants orchestrate the capabilities to truly change the game across strategy, design, technology and industry/functional knowledge to deliver insight at speed and solutions at scale. Our consulting services elevate the unique abilities and business aspirations of customers and employees and build relationships based on trust and value.

About the Role

We are seeking an experienced Business Analyst / Product Owner with a strong background in managing digital booking and post‑booking journeys, ideally within the travel, airline, or aviation domain. The ideal candidate will have hands-on experience delivering Agentic AI-driven use cases and a passion for building intelligent, customer‑centric digital experiences.

In this role, you will own the end‑to‑end product lifecycle across booking and post‑booking touchpoints, working closely with cross‑functional teams to deliver seamless, data‑driven journeys that enhance customer experience and business outcomes.

Key Responsibilities

• Own and manage the end‑to‑end product lifecycle for digital booking and post‑booking experiences.
• Define and deliver seamless customer journeys, ensuring alignment with business goals and user needs.
• Collaborate closely with UX/UI designers, engineering teams, and data scientists to design and deliver intuitive digital solutions.
• Translate customer needs and business objectives into clear product requirements, user stories, and strategic roadmaps.
• Prioritize features and manage the product backlog to ensure timely and high‑quality delivery.
• Partner with stakeholders to design and implement Agentic AI use cases that elevate customer experience.
• Define and track KPIs and success metrics to measure product performance and ROI post‑launch.
• Support Agile delivery by participating in Sprint planning, reviews, and retrospectives.

Required Experience & Skills

• 5+ years of experience as a Business Analyst or Product Owner on digital platforms.
• Proven experience working on AI‑driven or Agentic AI solutions.
• Strong understanding of digital customer journeys, preferably in travel, aviation, airline, or e‑commerce domains.
• Hands‑on experience with Agile / Scrum methodologies and backlog management.
• Excellent stakeholder management and communication skills, with the ability to work across cross‑functional teams.
• Ability to balance customer experience, business value, and technical feasibility.

Nice to Have

• Prior experience with PO booking, post‑booking, or servicing journeys in airline or travel ecosystems.
• Exposure to AI‑powered personalization, automation, or conversational experiences.
• Experience working in large‑scale digital transformation programs.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don't just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what's right.
• We foster an innovative environment where you can build the career path that's right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.