Description

APPLICATION MATERIALS
Applicants are required to submit a combined cover letter and resume in one PDF document. Your cover letter must summarize your interest, education and experience relative to this position. Incomplete materials will not be considered.

To expedite the application process, combine your cover letter and resume into one PDF document before applying and upload electronically when requested in the online application process.

This position is OPEN UNTIL FILLED and applicants are encouraged to apply immediately.  The first review date for application materials is scheduled for August 17, 2026.

IMPORTANT NOTE: Chelan PUD does not sponsor work visas such as H-1B, E-3, F-1, OPT, student visas, TN, or any other visas. Candidates and employees must be eligible to work in the United States without visa sponsorship.

Interested parties are also invited to contact Human Resources at [email protected] to discuss the position.

SALARY RANGE
The starting salary range for this position is $30.62 - $38.27 per hour (based on qualifications).  With tenure and strong performance in this role an employee may earn up to a maximum of $45.92 per hour.

Introductory Period: New employees holding regular positions must complete an introductory period of twelve months.

BENEFITS EPOA
In addition to competitive wages Chelan PUD employees also enjoy outstanding benefits which include zero cost employer funded medical, dental, and vision healthcare benefits, access to the employee assistance program, and a VEBA health reimbursement account.

Washington state retirement PERS participation and optional 457 plan participation with an employer matching 401(a) plan.

Leave, life & disability benefits including paid leave starting at 21 days per calendar year up to 35 with tenure, 12 paid holidays per calendar year, paid jury duty, short-term disability & long-term disability, and basic life, AD&D, and optional voluntary life.

The work life benefits include optional flexible spending accounts for healthcare and dependent care, educational assistance, various rewards and recognition programs and position specific stipends.

For more explanation of the district benefits please visit our benefits website www.mychelanpudbenefits.org.

JOB POSTING

Network Operations Center Analyst

Overview
The Network Operations Center (NOC) Analyst serves as the primary tier 1 and 2 operational support resource for the District's fiber and telecommunications network. This position is responsible for network monitoring, incident response, service provisioning, troubleshooting, outage coordination, and operational support activities that help ensure the reliability, availability, and performance of the District's Fiber-to-the-Home (FTTH) and telecommunications services. The NOC Analyst serves as the initial point of operational support for service issues received from Retail Service Providers (RSPs), field personnel, customer service representatives, and internal technical teams. The position performs initial diagnostics and troubleshooting, coordinates service restoration activities, assists with service provisioning, and supports day-to-day network operations. Working closely with Fiber Network Administrators, Telecom Engineers, field crews, and customer service personnel, the NOC Analyst gathers information, resolves routine service issues, and escalates complex technical problems in accordance with established procedures. This role contributes to reliable telecommunications services, operational efficiency, and continuous improvement. Limited after-hours support is required.

Responsibilities

• Network Operations Monitoring and Incident Management: Monitor network alarms, alerts, operational dashboards, performance metrics, and service queues to identify service disruptions and conditions affecting network performance and reliability. Receive, prioritize, document, and respond to incidents, outages, and service requests. Perform initial troubleshooting, coordinate response activities, and escalate complex service issues to Fiber Network Administrators or Telecom Engineers in accordance with established procedures to support timely service restoration.
• Troubleshooting and Service Restoration: Perform troubleshooting of fiber, telecommunications, internet/data and related service issues. Conduct initial diagnostics to identify probable causes, implement established corrective actions, and gather information to support incident resolution. Escalate issues requiring detailed root cause analysis or specialized technical expertise to Fiber Network Administrators or Telecom Engineers in accordance with established procedures. Assist technical staff during outage response and service restoration activities.
• Service Provisioning and Network Operations Support: Perform service provisioning, activation, validation, and service modification activities. Support FTTH service delivery platforms, provisioning systems, and operational processes. Assist Fiber Network Administrators and Telecom Engineers with network configuration activities, tower port assignments, maintenance activities, and operational support functions.
• Provider, and Operational Coordination: Coordinate service requests, maintenance activities, outage communications, and restoration updates with Retail Service Providers (RSPs), customers, contractors, field personnel, customer service representatives, and technical teams. Provide technical guidance and operational information to stakeholders throughout the incident lifecycle.
• After-Hours Support and Emergency Response: Participate in scheduled after-hours support, maintenance activities, outage response, and emergency restoration efforts. Provide operational support during planned maintenance windows, network emergencies, and service interruptions to support network reliability and customer service objectives. Will be required to participate in an on-call rotation and respond to critical incidents outside normal business hours.
• Documentation, Reporting, and Continuous Improvement: Maintain operational procedures, network documentation, provisioning records, incident reports, ticket history, and knowledge base content. Participate in operational reporting, recurring issue analysis, process improvement initiatives, and efforts that improve service reliability and operational efficiency.
• Maintain regular and predictable attendance: Perform related duties and responsibilities as required. Comply with District policies. Complete all required training. Maintain a working knowledge and comply with District safety procedures and specific safety requirements of this position, and those in accordance with applicable provisions of the Revised Code of Washington (RCW) and Washington Administrative Code (WAC).
• As a secondary function, drive a motorized vehicle while conducting business on behalf of the District.

Reports To
Manager - Fiber & Telecommunications

Overtime exemption
Non-Exempt

Qualifications

Education

• No post-secondary education is required.
• Associate degree or technical coursework in telecommunications, networking, information technology, computer systems, electronics, or a related field preferred.

Experience

• 2+ years of experience in technical support, service desk operations, network operations, broadband or telecommunications, or a related technical environment required.

Licenses and Certifications

• Network Routing Specialist certifications (NRS - Nokia) are preferred.
• Cisco Certified Network Associate (CCNA) are preferred.
• CompTIA certifications such as CompTIA Network+ and CompTIA Security+ are preferred.

Skills and Abilities
A fully skilled incumbent will have the following knowledge skills & abilities:

• Working knowledge of fiber optic and telecommunications network operations, including Fiber-to-the-Home (FTTH), Passive Optical Networks (PON),
• Ethernet networking, broadband service delivery, and network monitoring practices.
• Knowledge of incident management, issue diagnosis, troubleshooting practices, and ticketing systems used to support service requests and operational workflows.
• Proficient knowledge of Microsoft enterprise technologies, end-user applications, and a basic understanding of the District's enterprise business systems and applications.
• Ability to analyze system performance, assess operational impacts, and escalate complex issues in accordance with established procedures.
• Ability to work independently and collaboratively with internal teams, Retail Service Providers (RSPs), vendors, customers, and technical staff to support service restoration and operational objectives.
• Strong communication and active listening skills, including the ability to translate technical information for technical and non-technical audiences.
• Strong critical thinking, problem-solving, decision-making, and troubleshooting skills, particularly during outages and service interruptions.
• Ability to maintain technical documentation and leverage AI-enabled productivity tools to improve service delivery and efficiency.
• Strong organizational and time management skills with the ability to prioritize multiple tasks and respond effectively to changing operational demands.
• Must be proficient in reading, writing and speaking English.

Physical Demands

Sitting Frequent 34-66%
Standing Frequent 34-66%
Walking Occasional 11-33%
Running Seldom 0-10%
Jumping Seldom 0-10%
Confined Spaces requiring laying down Seldom 0-10%
Lifting 1-10 lbs Waist-Shoulders: Same Occasional 11-33%
Lifting 1-10 lbs Above Shoulders: Same Seldom 0-10%
Lifting 25-75 lbs Floor-Waist: Frequent up to 50 lbs and occasionally Up to 75 lbs Seldom 0-10%
Climb Stairs Seldom 0-10%
Stooping/Bending Occasional 11-33%
Crawling Seldom 0-10%
Reach Floor to Waist Occasional 11-33%
Reach Waist to Shoulder Occasional 11-33%
Reach Above Shoulder Seldom 0-10%
Wrist/hand/fingers manipulation (keyboarding, manual tool usage, etc.) Regularly 67-100%
Forceful Grasp Seldom 0-10%
Hand Controls (joy stick, controls on equipment, etc.) Seldom 0-10%
Foot Controls Seldom 0-10%
Repetitive Motions Frequent 34-66%
Vibratory Task - Low (drills, jackhammer, sanders, ....) Seldom 0-10%
Vibratory Tasks - High (drills, jackhammer, sanders, ....) Seldom 0-10%
Talking Frequent 34-66%
Hearing Frequent 34-66%
Visual - Near Acuity Frequent 34-66%
Visual - Far Acuity Occasional 11-33%
Visual - Depth Perception Occasional 11-33%
Visual - Color Discrimination Occasional 11-33%
Working Around Moving Equipment/Parts Seldom 0-10%
Electrical Shock Hazard Seldom 0-10%

Working Conditions

Noise Intensity Level: - Moderate

District Values

Trust - We act with integrity, empathy, competence, and transparency, earning the confidence and respect of each other and the public we serve.
Safety - We protect what matters most through the choices we make.
Stewardship - We responsibly manage and thoughtfully oversee all resources entrusted to us for the benefit of future generations.
Collaboration - We transform our deep expertise from individual advantage into shared power - partnering across teams to maximize our impact and secure our future.
Courage - We boldly step into the unknown to do what matters, seeking opportunities to grow and lead.

Equal Opportunity/ADA
Chelan PUD is an Equal Employment Opportunity employer (EOE Minorities/Females/Protected Veterans/Disabled). We value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to any protected classifications as defined by law.

EEO Law Posters can be found on the main Careers (chelanpud.org) page in English and Spanish.

The job functions and physical requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER
The statements contained herein reflect general details as necessary to describe the principal functions for this job, the level of knowledge and skill typically required, and the scope of responsibility. This should not be considered an all-inclusive listing of work requirements.  Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.

As part of its recruiting process, Chelan PUD may engage a third-party vendor to perform previous employment verification, education verification, and reference checking. 

EEO
Chelan PUD is an Equal Employment Opportunity employer.

We value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to any protected classifications as defined by law.

EEO Law Posters can be found on the main Careers page in English and Spanish. 

Chelan PUD will not be offering any work visa sponsorship for this role.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)