Description

Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.

As a Technology Support I team member in Commercial and Investment Bank's Payments Tech Team, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience.

Job responsibilities

• Provide feedback on transaction outcomes (pass/fail)
• Investigate failed transactions and communicate reasons to clients
• Perform end-of-day (EOD) reconciliation of payment requests
• Ensure compliance with ISO MX messaging standards
• Manage cross-border payment requirements and processes
• Maintain accurate and up-to-date transaction records
• Collaborate with internal teams to resolve complex issues
• Support process improvements and operational efficiency
• Handle client inquiries regarding payment transaction status
• Prepare and deliver regular reports on payment operations
• Adhere to regulatory and compliance requirements

Required qualifications, capabilities, and skills

• 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
• 5+ years of Experience in payment operations with cross-border transactions
• Strong knowledge of ISO MX, API, Real Time Payment messaging standards
• Excellent analytical and problem-solving skills
• High attention to detail and accuracy
• Strong communication and client service skills
• Ability to manage multiple tasks in a fast-paced environment
• Proficient in payment systems and reconciliation processes
• Proficient in MS Office and relevant payment technologies
• Ability to work collaboratively with cross-functional teams

Preferred qualifications, capabilities, and skills

• Experience in global transaction banking or financial services
• Advanced data analysis or reconciliation skills
• Familiarity with emerging payment technologies
• Project management experience
• Certification in payments or operations
• Familiarity with regulatory requirements in payments

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.