Description
Job Summary and Scope of Responsibility:
The Systems Support Specialist’s primary responsibility is assisting with the technology department's day-to-day operations. They will support the school by providing first-level technology support and troubleshooting various systems, printers, and peripherals. The Systems Support Specialist will report to the Director of Technology.
Essential Duties and Responsibilities
Technical Support and User Assistance:
- Provide Tier 1 and Tier 2 technical support for internal employees across various operating systems (macOS, Chrome, iOS) and applications (e.g., Google Workspace, EDU apps, etc.).
- Deploy, diagnose, troubleshoot, and resolve hardware (laptops, desktops, printers, mobile devices) and software issues in a timely manner.
- Manage the IT Help Desk system, including logging, tracking, and prioritizing support tickets to meet defined service-level agreements (SLAs).
- Escalate and assign tickets to other members of the IT department in the Helpdesk system.
- Perform user account management, including onboarding (setup and provisioning), offboarding (data retrieval and de-provisioning), and permission changes.
- Oversee the deployment and troubleshooting of audio/visual equipment, including but not limited to projectors, interactive displays, and cameras.
- Copier and printer support, including interactions with third-party support providers.
Inventory and Documentation:
- Maintain an accurate inventory of all IT assets, including hardware, consumables, and peripherals.
- Oversee the purchase requests for IT equipment and consumables.
- Create and maintain comprehensive documentation for IT procedures, system configurations, and user guides to facilitate knowledge transfer and self-service.
- Assist with IT procurement processes, researching and recommending new equipment and software purchases.
- Inform the Director of Technology of ongoing IT trends in the Bernard Zell community.
- Assist teachers in creating IT Documentation for classroom projects.
School Year Turnover:
- Manage end-of-year and start-of-year technology processes, including collecting, inspecting, updating, repairing, and deploying student devices and peripherals.
- Maintain classroom technology systems, performing routine upkeep on projectors, interactive displays, and connectivity features to ensure functionality.
- Oversee technology lifecycle and compliance, coordinating recycling, disposal of outdated hardware, and assisting the Director of Technology with Summer interns and related projects.
Minimum Qualifications
Education and Experience:
- Minimum of 2 years of experience in IT Helpdesk systems required.
- Experience in troubleshooting macOS and iOS software environments required.
- BS in CS, CIS, or related discipline, or comparable years of work experience preferred.
- Experience in Bash, PowerShell, Python, GAM, and other scripting languages preferred.
- Any other certifications (Cisco, Apple, Microsoft, A+, etc) preferred.
- Experience managing a Google Apps environment and creating Google Apps scripts preferred.
Knowledge, Skills, and Abilities:
- Excellent verbal and written communication skills required.
- Ability to be resourceful and work independently is required.
- Ability to prioritize and handle multiple tasks successfully, with strong attention to detail required.
- Familiarity or experience with JAMF products required.
- Familiarity with Unix Scripting required.
- Familiarity or experience with network infrastructure, including switches and access points preferred.
General Information
- The general workday is 7:30 a.m. - 4:00 p.m., but must be flexible to attend events and meetings beyond normal working hours.
- Work is performed on site.
- Must be willing and capable of lifting boxes of up to 50 lbs.
Compensation:
Bernard Zell offers competitive compensation, excellent benefits, and a supportive workplace culture. The salary range for this position is $60,000 - $70,000Benefits: The position is eligible for benefits. Bernard Zell has a comprehensive benefits plan that supports the success of our employees. Benefits include:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Disability insurance
- Life insurance - including spouse/dependent life insurance
- Employee Assistance Plan (EAP)
- Transportation & Parking Benefit
- Health Care, Limited Purpose, and Dependent Care Flexible Spending Accounts
- Paid Parental & Adoption leave
- Paid time off
- Tuition Remission
- Breakfast & Lunch when school is in session
- 403(b) (Retirement contribution) Plan with competitive matching structure
As a condition of employment, all applicants must successfully pass a criminal background screening. How to Apply: Interested candidates should submit a resume and cover letter to. Join our dynamic team committed to nurturing academic excellence, Jewish values, and personal growth! We welcome applications from passionate educators and professionals year-round to join our vibrant community. For all inquiries, please send your cover letter and resume to techjobs@bernardzell.org.
Equal Opportunity Employer
Bernard Zell Anshe Emet Day School has a long-standing policy of equal employment opportunity for every person regardless of age, race, color, disability, marital status, gender, sexual orientation, national origin, ancestry, or citizenship. Bernard Zell recruits, hires, and promotes individuals without regard to these characteristics, and all staffing decisions are based solely on the qualifications of each individual and the legitimate educational needs of our students. The school does not discriminate in working conditions, physical facilities or any other terms, conditions or privileges of employment, including transfer, compensation, training, promotion, demotion or separation based on age, race, color, disability, marital status, gender, sexual orientation, national origin, ancestry or citizenship. Bernard Zell Anshe Emet Day School seeks to provide a work environment that is free from discrimination, intimidation and harassment based on any of these or other characteristics.
